Sensely
Wellknown Ace
when we deal with public--- we face people of different nature... some are kind and sweet, some are arrogant, egoistic, bad-tempered, argumentative, some are irritably impatient, some are respectful, some don't know how to talk and behave, the rich and the poor, some will even try to bribe you so that you give extra attention to them and some are worse than that, they make you feel unsafe and uncomfortable in a particular ward or OPD.
When my posting started in hospital, I would call Mum everyday (my go to person when I'm frustrated) to share the experience of my day and would end up saying; "Indian's are really uncivilized, mum why we came back?"
My mum would always listen me and then calm me down by saying "Zuv(my life), we can't change masses__ deal with patience, they are not healthy keep this thing in mind before reacting, if their relatives are getting rude know that their loved ones are hospitalized. Even if they are rude, be good with them. When you are about to burst your anger on them, just imagine your mum in their place."
Then I remembered The Oath we took before entering the hospital settings.
Eventually I realised, it's not possible for me to change every other person I meet everyday, then why don't I try to change myself, my attitude towards people who get rude for no reason.
Initially it was really difficult, but I made my mind believe people who visit hospital they need care, they and their attendants get rude because they are anxious(they too don't like it.. but are worried), they need time to trust us and I should work on building trust relationship rather than responding to their odd behaviour, they need time to understand what they have been diagnosed with, they are unaware of the medical field and we need to clear their doubts related to treatment and illness with knowledge.
I tried to feel the pain of patients and emotions of their families.
And everything became so easy for me...
When my posting started in hospital, I would call Mum everyday (my go to person when I'm frustrated) to share the experience of my day and would end up saying; "Indian's are really uncivilized, mum why we came back?"
My mum would always listen me and then calm me down by saying "Zuv(my life), we can't change masses__ deal with patience, they are not healthy keep this thing in mind before reacting, if their relatives are getting rude know that their loved ones are hospitalized. Even if they are rude, be good with them. When you are about to burst your anger on them, just imagine your mum in their place."
Then I remembered The Oath we took before entering the hospital settings.
Eventually I realised, it's not possible for me to change every other person I meet everyday, then why don't I try to change myself, my attitude towards people who get rude for no reason.
Initially it was really difficult, but I made my mind believe people who visit hospital they need care, they and their attendants get rude because they are anxious(they too don't like it.. but are worried), they need time to trust us and I should work on building trust relationship rather than responding to their odd behaviour, they need time to understand what they have been diagnosed with, they are unaware of the medical field and we need to clear their doubts related to treatment and illness with knowledge.
I tried to feel the pain of patients and emotions of their families.
And everything became so easy for me...
